Novo Nordisk Canada Inc. (“Novo Nordisk”) always strives to provide
our goods and services in a way that respects the dignity and
independence of people with disabilities. We are committed to giving
people with disabilities the same opportunity to access and benefit
from our goods and services in the same place and in a similar way as
other customers. Novo Nordisk endorses the Accessibility for Ontarians
with Disabilities Act (the “Act”) and its regulations. We believe in
inclusion and equal opportunity and are committed to meeting the needs
of people with disabilities in a timely manner. We will do so by
preventing and removing barriers to accessibility and meeting
accessibility requirements under the Act.
To facilitate
our commitment, Novo Nordisk has established and documented a
multi-year accessibility plan, that will be reviewed and updated at
least once every five years to identify progress made in addressing
barriers. This plan will be posted on our Company website.
Accessibility Standard Area |
Planned Actions to Meet AODA Requirements | Status | ||
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| AODA General Requirements | ||||
| Establishment of policies and procedures | Development, implementation and maintenance of accessibility policies including a statement of commitment that govern Novo Nordisk for the purpose of achieving accessibility and ensuring compliance with the Integrated Accessibility Standards Regulation (the “Regulation”). | X | ||
| Accessibility Plans | Human Resources has developed a plan in accordance with the Regulation, targeting specific deadlines. | X | X | |
| The plan will be reviewed at least once every five years. | X | |||
| The plan will be posted on our website, and updated any time there are changes. | X | X | ||
| Training (Customer Service Standard) | Novo Nordisk will provide all employees and, volunteers, with training on the AODA and the Customer Service Standards. This will be in accordance with the Customer Service Standards. | X | X | |
| Training (Integrated Accessibility Standards Regulation) | Novo Nordisk will continue to provide employees, volunteers, and persons who develop our policies with training on the AODA, the Human Rights Code as it pertains to persons with disabilities, and the Regulation. Novo Nordisk will use the Ontario Human Rights Commission website for the IASR training modules. | X | ||
| Information and Communication Standards | ||||
| Feedback Process | The Accessibility policy has been developed in accordance with the Regulation. The public has been notified about the availability of accessible formats and communication supports with respect to the feedback process as posted on our website. | X | X | |
| Accessible Formats and Communication Supports | Novo Nordisk will arrange for provision of accessible formats communication supports for persons with disabilities in a timely and appropriate manner as outlined in our AODA policy. | X | X | |
| Accessible Websites and Web Content: conform with WCAG 2.0 Level A and then with WCAG 2.0 Level AA (2023) | Novo Nordisk will take measures to ensure compliance with this requirement. Novo Nordisk will work internally to ensure that the requirements are met in time for December 31, 2023, as soon as practicably possible. | X | ||
Employment Standards (Volunteers and non-paid individuals are not included for the purposes of these employment standards) | ||||
| Recruitment | All internal and external job postings have been updated to include the terms “If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please email us at cami-hr@novonordisk.com". The recruitment and selection process also considers accommodation and/or special assistance required. | X | ||
| Offers of Employment | New employees are made aware of the availability of accommodations and are made aware of our AODA policies and asked to inform Human Resources of their accommodation needs. | X | X | |
| Informing Employees of Support | Existing employees are made aware of the availability of accommodations and are made aware of our AODA policies and asked to inform Human Resources of their accommodation needs. | X | X | |
| Accessible Formats and Communication Supports for Employees | Upon request, Novo Nordisk provides for or arranges for the provision of accessible formats and/or communication supports to employees with disabilities for information needed to perform the employee’s job and information generally available to employees. Novo Nordisk consults with the requesting employee to determine suitability of the format or support. | X | ||
| Workplace Emergency Response Information | Novo Nordisk
has an “Assisted Persons” plan for use in emergencies .
Communication is provided to remind employees that if they need
to be on this list, they should contact Human Resources in
confidence. | X | ||
| Documented Individual Accommodation Plans | Novo Nordisk will document an Individual Accommodation Plan (IAP) for employees receiving accommodation for a disability in accordance with the Regulation. | X | X | |
| Return to Work Process | Human resources work with our Third-Party Claim Adjudicator on documented return to work plans for employees who are absent from work due to a disability and require accommodations to return, in accordance with the Regulation. Novo Nordisk continues to support the return to work process by ensuring that both managers and employees work together to ensure accommodation. | X | ||
| Performance Management | As required for accommodation, Novo Nordisk will ensure that our performance management policies consider employee accessibility needs as needed. | X | X | |
| Career Development and Advancement | As required for accommodation, Novo Nordisk will ensure that our career development and advancement consider employee accessibility needs as needed. | X | X | |
| Redeployment | As required and in the event of a redeployment, Novo Nordisk will review and assess any practices and make updates or adjustments where required to ensure that employee accessibility needs are considered as needed. | X | X | |
| Customer Service Standards | ||||
| Establishment of Policies | Novo Nordisk has developed, implemented and maintained a policy governing the provision of goods and services to persons with disabilities. The policy addresses the use of assistive devices to access our goods and services and on any situation where such use may not be permitted.The policy also addresses measures that we will offer to enable people with disabilities to access our goods and use our services. In providing accommodation, Novo Nordisk will take a person's disability into account when communicating with them. | X | X | |
| Use of Service Animals and Support Persons | Novo
Nordisk welcomes persons with disabilities and their service
animals. Service animals are allowed on the parts of our
premises that are open to the public except where animals are
not allowed by law. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Depending on the nature of the service being provided, for the benefit of the person with the disability Novo Nordisk may require the support person to sign a confidentiality agreement, agreeing not to disclose any information or documents obtained in his/her role as a support person to any third parties without the written consent of the person with the disability. | X | X | |
| Notice of Temporary Disruptions | Novo Nordisk will
provide employees and customers with notice in the event of a
planned or unexpected disruption to goods and services or
facilities for employees and customers with disabilities. This
notice will include information about the reason for the
disruption, how long the disruption is expected to last, and a
description of any alternative facilities or goods and services,
if available. The notice will be placed at the Novo Nordisk Canada location. | X | X | |
| Training | Novo Nordisk will provide all employees and, volunteers, with training on the AODA and the Customer Service Standards. This will be in accordance with the Customer Service Standards. | X | X | |
| Feedback Processes | The goal of Novo Nordisk is to exceed customer expectations while ensuring that customers with disabilities are served with dignity and respect, and wherever possible facilitating their independence and equal access. Anyone who wishes to contact Novo Nordisk to discuss the way Novo Nordisk provides goods and services to people with disabilities, has questions about this Policy or has concerns regarding its application, can contact Novo Nordisk by phone, e-mail, through our website or in person. | X | ||
| Format of Documents | Upon request, Novo Nordisk will make documents available to a person with disability in an accessible format or with communication support, in a timely manner while considering the person’s accessibility needs due to disability. | X | ||
| Notice of Availability of Documents | Documents required under the Customer Service Standards are available upon request. | X | ||